Important Faq’s

• How do I place an order on the website?
  Browse our Shop catalogue, select your desired beekeeping equipment, click "Add to Cart", and proceed to checkout to enter delivery and payment details.
• Can I order over WhatsApp or phone call?
  Yes! You can contact our sales team directly on WhatsApp at 0791 053 010 or call us during working hours to place an order manually.
• What payment methods do you accept?
  We accept Safaricom M-Pesa, direct bank transfer (EFT/RTGS), Visa, Mastercard, and pre-approved cash on collection at our premises.
• How do I pay using M-Pesa at checkout?
  Select M-Pesa at checkout. You will receive an instant M-Pesa STK push prompt on your mobile phone or manual Paybill instructions to complete payment.
• Can I request a formal Proforma Invoice with KRA PIN?
  Yes. We issue official Tax Invoices and Proforma Invoices for cooperatives, institutions, and businesses via our Contact page.
• Do you deliver throughout Kenya?
  Yes! We deliver to all 47 Kenyan counties via reputable courier networks, regional parcel hauliers, and dedicated freight lines.
• Can I collect products directly from your premises?
  Yes, self-collection is available at our Kenol Centre in Murang'a County during regular business hours (Mon–Fri 8am–5pm, Sat 8am–1pm).
• Which hive is best for a beginner in Kenya?
  Both Langstroth and Kenya Top Bar Hives (KTBH) are great options. KTBH offers a traditional, lower-cost entry point, while Langstroth hives yield maximum honey output and allow easier comb inspection.
• What timber is used to manufacture Nollamax beehives?
  Our hives are constructed from seasoned pine and cypress timber treated with non-toxic, bee-friendly outer wood preservatives to withstand sun and rain.
• How many frames does a Nollamax honey extractor hold?
  We supply 2-frame, 3-frame, 4-frame, and 6-frame tangential and radial extractors suited to different apiary sizes.
• Are your extractors made from food-grade stainless steel?
  Yes. All Nollamax extractors are manufactured from food-grade 304 stainless steel with honey gates for hygienic processing.
• Which protective suit size should I choose?
  We recommend choosing one size larger than your regular clothing size to allow comfortable movement over work clothes. Available sizes: S, M, L, XL, XXL, XXXL.
• Are your beeswax foundation sheets 100% pure?
  Yes, our foundation sheets are embossed from 100% pure, unadulterated Kenyan beeswax to encourage fast comb building by worker bees.
• Do you offer practical beekeeping training?
  Yes! We conduct hands-on training sessions covering hive inspection, swarm lure placement, pest control, and honey harvesting for beginners and farmer groups.
• Do you supply farmer cooperatives, schools, and NGOs?
  Yes, we regularly supply large-scale equipment tenders and project orders for NGOs, county agricultural programs, and cooperatives across East Africa.